J.D. Power: Dealers Crucial to Sales Satisfaction Click to view online.

Facebook Twitter



November 15, 2017
Cordray Tells CFPB Staffers He Is Stepping Down

In an employee email obtained by F&I and Showroom, CFPB Director Richard Cordray announced he will leave his post by the end of November.




J.D. Power: Dealers Crucial to Sales Satisfaction

The latest edition of J.D. Power’s U.S. Sales Satisfaction Study finds car buyers still rely on interaction with sales professionals to drive their shopping experience.


It’s a Trap! Car Buyers Hip to Lead Capture Forms

New research from PERQ shows dealership website visitors are more likely to purchase if offered a guided online experience and increasingly wary of features designed to capture their contact information.


J.D. Power: Differing Approaches to Digital Financing Creates Wide Satisfaction Gap

While the digital application channel generated significantly higher levels of overall satisfaction in J.D. Power’s 2017 U.S. Consumer Financing Satisfaction Study, many consumers are waiting longer for a credit decision than those utilizing dealer representatives.


Toyota Financial Tests Ridesharing Waters

Toyota Financial Services and Launch Mobility will collaborate to develop a product that will make off-lease units available to rideshare drivers as short-term rentals.


AutoGravity’s Car-Buying Platform Surpasses 1 Million Users

Launched in 2016, AutoGravity rapidly expanded from 100,000 users in its first six months to more than one million users less than a year later, according to officials. In 2017 alone, car shoppers have request more than $1 billion in vehicle financing through the fintech firm’s car-buying app.


US Equity Advantage Partners With Brown & Brown

The new partnership will allow USEA to offer its biweekly F&I service to automotive and recreational vehicle dealers through the AGWSmenu platform.


Edmunds: 100,000-Mile Cars More Valuable Than Shoppers Think

Thanks to a tight supply of late-model used vehicles, values don’t dramatically drop once the odometer crosses six figures, according to a new report from vehicle information site.


Black Book: Luxury, Sporty Cars Experiencing Increased Depreciation Entering November

Premium sporty cars recorded the largest decrease in value in October, while prestige luxury cars have registered the highest depreciation over the course of the last 12 months.


Black Book Provides Appraisal Data to ASNSoftware

Black Book has agreed to provide vehicle valuation data to ASNSoftware’s dealer management solutions, helping to power trade valuations for independent auto dealers.


Sherman, De Palma Join LotLinx as VPs

Former R.L. Polk executive Bob Sherman and former CallRevu executive Kim De Palma have joined LotLinx as the company prepares to expand.



Do You Have an Outstanding Sales Professional?
Dealers, GMs, GSMs: Do you have an exceptional floor or Internet salesperson? As long as they deliver vehicles, they are eligible for nomination for Auto Dealer Today's Sales Professional of the Month.
Nominate a Sales Pro
ADVERTISE WITH US
David Gesualdo
Publisher
(727) 947-4027
dgesualdo@mgigusa.com